This Privacy Policy explains how Vedicgrace (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit our website or buy/access our astrology courses and course recordings (“Services”).
By using our website or Services, you agree to this Privacy Policy.
1) What information we collect
A) Information you give us
- Name, email, phone number
- Billing details (billing name/address, transaction details)
- Account login details (if you create an account)
- Messages you send us (email, WhatsApp/Telegram, contact form, comments)
- Any details you share for course-related support (like your learning issue, screenshot, or query)
B) Information collected automatically
- Device and browser info (device type, browser type, IP address)
- Website usage data (pages visited, time spent, clicks)
- Approximate location (derived from IP)
- Cookies and similar tracking tools (explained below)
C) Payments
We do not store your full card/UPI/bank credentials on our servers. Payments are processed by trusted payment gateway partners. We may receive payment status and basic transaction details (like payment ID, amount, time).
2) Why We Collect this Information (How We Use It)
We use your information to:
- Create and manage your course access (including recordings, LMS access, certificates if any)
- Process payments and confirm purchases
- Send class updates, login links, schedules, important announcements
- Provide student support and handle queries
- Improve our website, content, and learning experience
- Prevent fraud, account misuse, and piracy of recordings
- Maintain internal records for accounting and legal compliance
- Send marketing messages only if you opt in, and you can opt out anytime
3) Cookies and Tracking
We may use cookies and similar tools for:
- Website functionality (login, session, preferences)
- Analytics (to understand traffic and improve pages)
- Marketing/ads (only if we run campaigns and where allowed)
You can control cookies through your browser settings. Some parts of the website may not work properly if you disable certain cookies.
4) When We Share Your Information
We do not sell your personal information.
We may share limited data only when needed with:
- Payment gateways (to process payments)
- Course/LMS platforms (to deliver content and track access)
- Live class platforms (like Zoom or similar tools)
- Email/SMS/WhatsApp tools used for course communication
- Analytics tools (website performance and usage)
- Service providers helping us run the website (hosting, security, tech support)
- Legal authorities if required by law, court order, or to prevent fraud/abuse
These partners are expected to handle your data responsibly, but they also follow their own policies.
5) Course Recordings and Student Privacy
- Live classes may be recorded if the course includes recordings.
- If your voice/video/name appears during a live session, it may appear in the recording.
- We advise students not to share personal or sensitive information during live classes.
If you have a concern about your appearance in a recording, contact us using the support details shown on our website. We will review what can be done, but removal may not always be possible (example: if it affects teaching continuity).
6) Data Retention (How Long We Keep Data)
We keep your data only as long as needed for:
- providing course access and support
- maintaining purchase history and accounts
- legal, tax, and compliance requirements
- preventing fraud and misuse
When data is no longer needed, we delete or anonymize it where practical.
7) Security
We use reasonable security practices to protect your data, such as access controls and secure systems. Still, no method of online storage or transmission is 100% secure. You should also protect your password and avoid sharing login details.
8) Your Choices and Rights
Depending on applicable law, you may have rights to:
- access the personal data we hold about you
- correct/update your data
- request deletion of your data (where legally possible)
- withdraw consent for marketing messages
- raise a complaint/grievance
To make a request, contact us using the official contact details shown on our website. For safety, we may verify your identity before acting.
Marketing opt-out: If you receive promotional emails/messages, you can unsubscribe or ask us to stop.
9) Children’s Privacy
Our Services are meant for adults and serious learners. If someone is under 18, they should use the Services only with parent/guardian guidance and consent. If we learn that a child has provided personal data without consent, we will take steps to delete it where appropriate.
10) International Users
If you access our Services from outside India, your information may be processed in India and/or in other countries depending on the tools we use (hosting, email, LMS). We take reasonable steps to work with reputable providers.
11) Third-Party Links
Our website may contain links to third-party sites (YouTube, payment pages, social media, etc.). We are not responsible for their privacy practices. Please read their policies.
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on the website with a revised “Last updated” date. Continued use of the site means you accept the changes.
13) Contact / Grievance
For privacy questions, data requests, or complaints, contact us using the official email/phone/address shown on our website.
(If you want, share the exact support email and business address you display on the site, and I’ll place them neatly here.)